A unique family entertainment destination with 12 restaurants and 11 leisure attractions including a 25 screen VUE cinema, the StarCity ice rink and 2400 free.
You can also upgrade your ticket to a Sun and Stars ticket for only $4 extra per person so you can come back within 24 hours to experience the Sky Tower again!

My Membership

Alternatively, you can use the Star Gifts category tabs – Casino Dollars, Gift Cards and Premium Products which is located above the product catalogue. The Star Gifts category tabs allow you to search for items by category, product name or by gift value. Find the best Buffet near you on Yelp - see all Buffet open now and reserve an open table. Explore other popular cuisines and restaurants near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers.

Where can I check my Tier Points, Casino Dollars and other benefits?

Login to your Member Dashboard to view all of your Membership information, including Tier Status, Tier Review Date, Tier Point balance, Casino Dollars balance and communication preferences. Alternatively, you can view your balances via The Star Club Member Kiosk on-property, or by downloading and logging into The Star App.

Do all of The Star Club properties offer the same benefits?

Your benefits are available to you across The Star Club properties – three world class resorts The Star Sydney, Treasury Brisbane and The Star Gold Coast.

How can I update my contact details?

You can update your mailing address, phone number, email address and communication preferences by logging into the ‘My Details’ section on The Star Club website, The Star App or The Star Club Member Kiosks on-property.

To update your name or residential address, visit The Star Club Desk on property and our friendly team will be able to assist.

I've lost my Membership Card. How can I get a new one?

Simply visit The Star Club Desk on property and our friendly team will be more than happy to print you a replacement card.

What do I do if I need more information about The Star Club?

Visit The Star Club Desk on property and one of our friendly team will be able to assist you.

Tier Model

What is my Tier Review period?

A Membership year is 365 days, and a new Membership year starts on the day after your Tier Review Date each year.

What are Tier Points?

Tier Points determine your Membership Tier within The Star Club.

How do I earn Tier Points?

You earn Tier Points when you use your Membership Card through gaming play, on purchases at selected restaurants and bars, when you stay at one of our luxurious hotels across any of our three properties or enjoy a spa treatment.

How many Tier Points do I need to qualify for The Star Club Tiers?

The Tier Points required to qualify for each Tier are:
Silver: 100 Tier Points
Gold: 1,500 Tier Points
Platinum: 5,000 Tier Points
Diamond: By invitation only

How is my Tier Points balance calculated?

Your Tier Points balance is based on the Tier Points you have earned since your last Tier Review Date. During your Membership year, your Tier Points balance will only go up, showing you what you’ve earned. The Tier Points balance that you end your Membership year with determines your Tier and benefits for the next Membership year. Then on your Tier Review Date each year, your Tier Points balance resets to zero.

How is my Tier reviewed?

Your Tier is reviewed on your Tier Review Date each year, and your next Membership year will be in the Tier based on the number of Tier Points you earned in your last Membership year. To retain your Membership Tier for the next year, you need to earn the relevant number of Tier Points required for that Tier within your current Membership year.

Your Tier Review Date will never change, even if you upgrade. Tier upgrades occur whenever you reach the next Tier Point threshold, and you can enjoy the benefit of your upgraded tier immediately (Complimentary Hotel Night benefits are pro-rated during the time between your upgrade and your next Tier Review Date). Your 365 day entitlement in the upgraded Tier then begins from your next Tier Review Date. The time between the upgrade and your Tier Review Date means you could have longer than 12 months in the upgraded Tier.

How do I know if I’ve earned enough Tier Points to retain my Tier, or to upgrade?

You can log in to your Member Dashboard at www.thestarclub.com.au, on The Star App or at a Member Kiosk to see your Tier Points balance, and how many Tier Points you need to earn to retain your Tier, or to upgrade to the next Tier.

You can also see how many Tier Points you’ve earned today, this week (Monday-Sunday) or this month (calendar month), so you’ll always know how many Tier Points you’re earning.

Casino Dollars

What are Casino Dollars?

Casino Dollars are your on-property currency which you can earn and redeem at any of The Star Club properties, when you use your Membership Card.

How do I earn Casino Dollars?

You earn Casino Dollars for cash, credit or debit card spend every time you use your Membership Card for playtime on the gaming floor, at most restaurants and bars, for hotel stays at any of our three word-class resorts or for treatments at our spas.

Log in and visit the ‘Casino Dollars’ section from your Member Dashboard at www.thestarclub.com.au, through The Star Club App or at a Member Kiosk for more information. Visit www.thestarclub.com.au/venues for participating venues.

Do I earn a Casino Dollar Multiplier?

Gold, Platinum and Diamond members of The Star Club earn a Casino Dollar Multiplier every time they play, stay or dine with their Membership Card.

Gold Members earn a 1.25x Multiplier, meaning they earn Casino Dollars 25% faster than Bronze and Silver Members.

Platinum Members earn a 1.5x Multiplier, meaning they earn Casino Dollars 50% faster than Bronze and Silver Members.

Where can I spend Casino Dollars?

Casino Dollars are your on-property currency that you can redeem for play time on the gaming floor, at selected restaurants and bars on property, for a hotel stay or for a spa treatment.

Will my Casino Dollars expire?

Casino Dollars will expire if you do not earn a Tier Point every 180 days.

Star Gifts

How do I redeem Star Gifts I have earned?

Members of The Star Club can redeem Star Gifts that were earned before 7 October 2020, until 31 December 2020.

To redeem a Star Gift, simply visit one of the Star Gifts Kiosks across our three properties and log in using your Membership Card. There are three categories to choose from; Casino Dollars, Gift Cards and Premium Products. Select the category you wish to redeem from and browse through the catalogue. Select the product item you wish to redeem, and then click 'Add to Cart'. Once you are happy with your selection and provided you have enough Star Gifts earned click 'Checkout' to redeem your gift. All orders are subject to the terms and conditions of The Star Club program.

What gifts can I redeem?

Silver Members can redeem for Casino Dollars (loaded immediately onto your Membership Card at the Star Gifts Kiosk), while Gold Members and higher can also choose from On-Property Gift Cards, Retail Gift Cards or Premium Products. To explore the Star Gifts catalogue and view the full range of products available to each Membership level, login to The Star Club website and see the ‘Star Gifts’ section.

How do I find a specific product?

You can browse for a product at the Star Gifts Kiosk by swiping the product images in the Star Gifts catalogue from right to left. Alternatively, you can use the Star Gifts category tabs – Casino Dollars, Gift Cards and Premium Products which is located above the product catalogue. The Star Gifts category tabs allow you to search for items by category, product name or by gift value.

What if I want to cancel my order?

Once you have placed an order, the order will appear at the bottom of the product catalogue. Cancellation of an order can only be completed prior to checkout and processing of your redemption.

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